Frequently Asked Questions
Will I be charged Sales Tax? Due to recent changes, states now have the ability to mandate sales tax for online purchases. Each state has different laws and thresholds on sales tax collection and we must follow those laws to stay compliant. Currently we collect sales tax for all orders in the state(s) of Massachusetts, California.
Why was my Credit Card Declined? The number one reason why Credit Cards are declined at Deadbeat Customs is due to AVS mismatches. Please make sure your billing address on your order matches the billing address on file with your bank.
Stuff was missing out of my order, what's going on? If you ordered more than one item from us and only received a few items and not the entire order chances are your receiving shipments from multiple warehouses. Please look in to your order history and tracking number(s) before reaching out.
Why is my order marked as Partially Shipped? If your shipment is marked as Partially Shipped this means one ore more of your items is being shipped in a separate box or being fulfilled from a separate warehouse. If you have items coming from a separate warehouse or being shipped in more than one box you will receive additional tracking numbers for those items.
Can I cancel my order after it was placed? Yes you can, however most of our orders that are fulfilled from other warehouses get picked and shipped right away. Even if you haven't received a tracking number yet your item could already have been shipped. If the item has been shipped you'll need to open a return request once it arrives to you.
Do we ship Worldwide? This is the most frequent question we get around here, the answer is yes! We ship packages all around the globe Monday-Friday.
How much is it going to cost to ship in the US? We offer FREE Shipping within the U.S on all orders over $100, This includes every item whether it's a couple t-shirt's or a frame and a stack of tires, it's FREE over $100. Free shipping is subject to USPS First Class, Parcel, Priority, or UPS Ground and is based off of item weight and location of you the customer. Free Shipping is typically sent the cheapest way possible, if you would like your item shipped a certain way or by a certain company please select and pay for that method.
What about International Shipping? If you want to know how much it is going to cost you for international shipping just check the amount in the checkout page before you commit to paying. All of our packages ship by item weight, so if you have a couple items in your shopping cart check the checkout page to get a quote on the cost of shipping.
Are all of your items in stock? Our items are in stock in warehouses all around the US, from New York to California to Texas. They might not be here at our Tewksbury, MA location but if they are listed on our site they are in stock at anyone of these warehouses. At Deadbeat Customs we pay big bucks for intricate software that tracks our inventory with all of our distributors so don't worry, if it says it's in stock it is.
To give you an example if your located in Texas and the items you purchase are also in a warehouse in Texas we will have them shipped to you from that warehouse if that means they will get to you faster.
Can I return my item for a refund? You can return new/unworn items only, for a refund (excluding shipping) within 30 days of purchase. Buyer pays Return Shipping.
If you would like to return an item please refer to our Returns Page.
Can I exchange my item for a different size? If you would like to to switch your order to a larger or smaller size please refer to the Returns process page above.
Lost or Stolen Packages: If your package was lost or stolen it is up to the customer to contact the shipping provider you selected to open a claim about your lost or stolen package.
Why haven't you returned my messages on Facebook and Instagram? We are a very small operation. The best way to contact us is either emailing us at email@example.com or giving us an old fashion phone call during business hours.
I can wheelie bro, will you sponsor me? No.
How about hooking me up for a discount on my super sick build? No again.