Returns are simple at Deadbeat Customs:
- You can return new/unworn items only, for a refund (excluding shipping) within 30 days of purchase.
- All Returns must be shipped back to our primary location, please do not ship returns back to the manufacturer.
- Any return that does not include original packaging, shows signs of use...think helmets being worn, dirt, scuffing, parts being installed/ mounted, clothes that smell, have been washed, dog hair etc. will not be accepted.
- Buyer pays Return Shipping.
Return Process With Deadbeat Customs Account:
If you created an account when you purchased your items from us then returning an item from Deadbeat Customs is simple. All you have to do is login to your account by clicking "My Account" on the top of the Homepage. Once you are logged in under My Account click "COMPLETED" to view your completed orders.
Within your completed orders you will see a large box marked "Return" next to the item you ordered. Simply follow the steps after clicking the Return Box and your Return will be authorized within 48 hours. Once your return is authorized please mail the item back to us to receive your refund.
Return Process If You Used Guest Checkout:
If you checked out using our Guest Checkout please contact us at firstname.lastname@example.org to open a return request. Include your full name and order number in your initial email.
Here is our address:
4 Box Car Blvd
Tewksbury, MA 01876
Please make sure your returned item is well packaged when sending it back to us. Any item that is damaged due to improper packaging when returning will not be accepted. Refund will be given as money back by the way that you originally paid. If you paid with a debit card, then your debit card will be refunded. If you paid with Paypal, then you will be refunded in Paypal.
If you would like to exchange the item you ordered please open a return request for the original item ordered and then order the correct size you wish. Once we receive the return your refund for the original item ordered will be refunded.