Customer Service
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Submitting a support ticket is the fastest way to reach us. Please include as much information as possible so we can help you quickly.
Before You Ask "Where's My Order?"
Check the Processing Time under the product title first. That’s how long we need to get it out the door — it does not include shipping. Transit time is on top of that. If you’re still inside that window plus a few days for shipping, you’re all set. Past that with no tracking email (check spam)? Fill out the form below and we’ll run it down.
Phone Support
U.S. Customers
Phone: +1 (978) 710-4913
Available Monday to Friday, 10 AM to 5 PM EST
International Customers
Please email a support ticket.
We're a small shop, and during riding season the phone rings off the hook. If you can't get through, leave a voicemail or fill out the contact form above and someone will get back to you. We answer every one.