Customer Service
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Contact Us
Submitting a support ticket is the fastest way to reach us. Please include as much information as possible so we can help you quickly.
Phone Support
U.S. Customers
Phone: +1 (978) 710-4913
Available Monday to Friday, 10 AM to 5 PM EST
International Customers
Please email a support ticket.
During riding season, phone call volumes run high, so wait times may be longer than usual.
Before You Ask "Where's My Order?"
Check the Lead Time listed on your product's page first — it's shown right under the product title on every listing. That's how long it takes us to get your item out the door, separate from shipping/transit time. If you're still inside that window, you're all set, no need to submit a ticket. Past that window with no tracking email (check spam too)? Fill out the form below and we'll take care of it.